Pre-colección / salida temprana

JP Recovery Services understands the challenges healthcare institutions face in recovering patient liability receivables at the earliest stages of the collection cycle. That is why we developed a program that allows our clients to utilize our team of “Early-Out” recovery specialists to handle all facets of patient communication, with the goal of reaching final resolution quickly, efficiently and professionally. Our performance record has proven to reduce our clients’ costs while improving their cash flow and reducing bad debt write-offs.

About Our Pre-Collect/ Early-Out Services

  • Call Center environment operates seamlessly as an extension of our clients’ business office
  • Staff recruited, hired and trained to be skilled customer service professionals specializing in healthcare receivables
  • Todos los contactos de pacientes se registran para entrenamiento y monitoreo de cumplimiento.
  • Work directly via secured remote access on client’s PFS system
  • Todas las políticas y procedimientos del cliente se respetan estrictamente en cada contacto con el paciente
  • Procesos e informes personalizados a las necesidades del cliente.

Los miembros de nuestro personal tienen una amplia experiencia con IDX, AS400, Star Navigator, OAS Gold, Rumba, Envision, Soarian, Practice Plus y lo siguiente:

Our Pre-Collection / Early Out Process

  1. Dedicated team assigned to client
  2. Staff is trained and customized to work seamlessly as an extension of the clients’ office
  3. Newly disclosed insurance issues will be reviewed, verified and reported to client
  4. Accounts are prescreened for charity programs
  5. Handle all of the client’s return mail, by skip tracing and then updating good addresses obtained in our client’s systems
  6. All activity will be noted via client’s system and customized reporting will be available upon request

Beneficios de la subcontratación / salida anticipada

  • Mejore la calidad del servicio al cliente para sus pacientes: todas las llamadas de pacientes se manejan de manera rápida y profesional
  • Reduce Bad Debt charge offs
  • Increase cash flow on 30-90 day delinquencies
  • Reducir los costos operativos internos
  • Libera recursos internos para otros proyectos.
  • Indentify, report or correct any billing issues or tending we observe that will negatively impact our client’s receivables

“JP Recovery Services has been an effective business partner with Akron Children’s Hospital since September 2000. Akron Children’s continues to rely on the Early-Out Program to enable us to achieve our financial goals and objectives. Their staff remains committed and responsive to our needs and concerns and provides a seamless process for our self-pay collections.”

Director of Revenue Cycle, Akron Children’s Hospital

Are you ready to turn your receivables into cashflow?

Learn more about how JP Recovery can help your business and accounts receivables.