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Pre-Collection / Early Out

JP Recovery understands the challenges healthcare institutions face in recovering patient liablility receivables at the earliest stages of the collection cycle.  That is why we developed a service that allows our clients to utilize our team of “Early-Out” recovery specialists to handle all facets of patient communication with the goal of reaching final resolution quickly, efficiently, and professionally.  Our performance record has proven to reduce our clients’ costs while improving their cash flow and reducing bad debt write-offs.

 

About Our Service

  • Call center environment as an extension of our clients’ business office
  • Dedicated team assigned to each client
  • Staff recruited, hired, and trained to be skilled customer service professionals specializing in healthcare receivables
  • All patient contacts are recorded for training and compliance monitoring
  • Work directly via secured remote access on client PFS system
  • All client policies and procedures strictly adhered to on every patient contact
  • Call abandonment rate less than 5%
  • Hybrid predictive dialing outbound campaigns
  • Processes and reporting customized to client needs

 

Benefits of Outsourcing Pre-Collection/Early-Out

  • Improve the quality of customer service to your patients: all patient calls handled promptly and professionally
  • Reduce Bad Debt Charge Offs
  • Increase cash flow on 30 – 90 day delinquencies
  • Cut internal operating costs
  • Free up internal resources for other projects
  • Identify and correct any insurance billing issues

Latest News

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